Quicksand & N-frnds, partnered with BTPN Bank to develop a comprehensive branchless banking infrastructure that is powered by technology and anchored in the principles of human centered design.The end product was a document outlining visual guidelines and principles for the overall BTPN Agent Engagement Platform. These guidelines were arrived at by the design team’s analysis of multiple rounds of agent feedback on a series of low fidelity mockups (visual cards and storyboards) and higher fidelity prototypes (clickable prototype and individual screens)